FOR PARENTS


Balancing Connection, Independence, and Growth

Studying abroad can be an exciting and transformative experience—not only for students, but also for the family members and friends who support them. Social media, messaging apps, and video calls have made it easier and less expensive than ever to stay connected. Students can share photos, send travel updates, and call home from nearly anywhere in the world, allowing loved ones to participate in the experience from a distance.

At the same time, establishing healthy communication boundaries can help students become more fully engaged in their lives abroad. With that in mind, we offer the following recommendations.

Encourage your student to be fully present

One of the most valuable gifts families can give students while they are abroad is permission to be away. Students need to know that they are loved and supported, but they also need the freedom to become immersed in their new environment without feeling guilty about not calling or messaging frequently.

Expectations for daily—or even weekly—calls can create pressure as students attempt to “straddle two continents,” building a life in Leipzig, Oxford, or Valencia while remaining virtually involved in everything happening at home. Frequent communication may also make it more difficult for students to form relationships within their immediate community. Over time, students who regularly share their experiences with people at home may unintentionally miss opportunities to connect with the people living, studying, and traveling alongside them.

Giving students space does not mean becoming uninvolved. Rather, it allows them to engage more deeply with their surroundings and take full advantage of the academic, cultural, and personal growth opportunities of studying abroad.

Be mindful of the demands of the program

Study abroad schedules can be exceptionally busy. During a typical week, students may complete a full academic course load within a condensed schedule, keep up with assignments and projects, participate in local activities and program events, and plan independent travel involving transportation, lodging, budgeting, and sightseeing.

After a busy weekend of travel, students may return tired and immediately begin preparing for the week ahead. They may also struggle to maintain healthy routines, including getting adequate sleep.

Families can support students by recognizing these demands and avoiding additional pressure to communicate, travel, or participate in activities beyond what they can reasonably manage. Encourage your student to make thoughtful choices and maintain a healthy balance among academics, travel, relationships, and rest.

Encourage your student to embrace encounters with difference

Research suggests that much of the growth associated with studying abroad occurs through encounters with difference. Students are introduced to unfamiliar cultural values, political and economic systems, patterns of social interaction, religious traditions, and ways of understanding the world.

These experiences can be exciting, but they may also be uncomfortable or disorienting. Students may encounter ideas that challenge their assumptions or create tension between what they have previously believed and what they are now experiencing. This process can lead to meaningful reflection and help students develop a more complex understanding of themselves and the world.

Families can support this growth by listening carefully and allowing students to wrestle with difficult questions. Rather than immediately offering a solution or familiar interpretation, encourage them to reflect, remain curious, and consider what they may be learning from the experience.

Allow your student to make decisions and learn from them

One of the most powerful aspects of studying abroad is the opportunity for students to live outside their familiar support systems. In a new environment, they must learn how to navigate public transportation, communicate across language barriers, manage money, balance academics and travel, respond to cultural expectations, and make decisions about their health and well-being.

Through trial and error, students develop confidence, resilience, independence, and practical problem-solving skills that can remain with them long after the program ends.

Well-intentioned family members can sometimes interrupt this learning process by stepping in too quickly—for example, by contacting a professor about an academic concern, intervening in a roommate conflict, or attempting to resolve a conduct issue on the student’s behalf.

We encourage you to support your student by listening, offering encouragement, and providing advice when it is requested. At the same time, allow the student to retain responsibility for addressing the issue and determining the next steps. Genuine growth often requires students to experience the consequences of their decisions and work through challenges themselves.

Remember that setbacks and mistakes can be just as important as successes. Helping students recognize the value of these experiences can encourage resilience and turn a difficult moment into an important opportunity for learning.

Financial

For costs and program fees, please see the ACU Study Abroad Website. For other program financial information, please see the Finances section located under “Future Students.

Students are encouraged to pack efficiently in their own suitcases to bring what they will need for their time abroad. Shipping items to countries outside the US is very expensive, which includes the high import taxes attached once item(s) arrive. Those who desire to send packages to students studying abroad should do so in the following manner. If the package contains used items, on the section of the customs form labeled “Detailed Description of Contents,” they should make certain to identify the contents as “used personal items.”

To find out how to properly address an item for mail, please consult the relevant program handbook sections for your student here:

Please note that the postal service of the student’s location of travel may open any package and charge the recipient an import tax on the contents. If the postal service taxes the items, the taxes can range from 20-40% of the value. As a general rule, the higher the perceived value of the item, the more likely it will be inspected and taxed. Therefore, anything electronic – such as a laptop or smartphone is very likely to be inspected, and hefty import taxes will be levied.

If the item is new, you can mark it as a “Gift”, and it will be taxed at the rates described above.

Finally, when packages arrive at the study abroad location, it is the sole responsibility of the student to pick up and pay for the package. Program staff cannot call, write letters, or provide translations for students attempting to retrieve packages or dispute import taxes.

Shipping items to students in another country

Communication

Please be aware when contacting your student abroad that they will be in a different time zone than you in the US. If you wish call or FaceTime, it is often best to plan in advance when you plan to talk with them so that you can be on the same page.

Leipzig: The seven hour time difference (Central Standard time) should be taken into consideration when making/receiving calls. The telephone should not be used between 3 p.m. and 1 a.m. in Abilene (i.e. 10 p.m. and 8 a.m. in Germany.)

Oxford: The six hour time difference (Central Standard time) should be taken into consideration when making/receiving calls.  The telephone should not be used between 4 p.m. and 2 a.m. in Abilene (i.e. 10 p.m. and 8 a.m. in Britain.)

Valencia: The seven hour time difference (Central Standard time) should be taken into consideration when making/receiving calls. The telephone should not be used between 3 p.m. and 1 a.m. in Abilene (i.e. 10 p.m. and 8 a.m. in Spain.)

Student Safety

Student safety and preparation is of paramount importance to us. During pre-departure orientation, students are provided with emergency numbers for local emergency services and staff, as well as information regarding their provided global health insurance. All students are required to submit their independent travel information to a centralized database, known as the ACU Travel Tracker, each week. ACU Study Abroad and ACU Risk Management monitor this list each week. Each facility is secured with a code/key system, and we have extensive security protocols regarding visitors and guests in place to ensure the safety of all our residents. ACU International Programs also actively communicates with all international campuses, monitors international situations that could pose a threat to students and staff, and will assist program staff during an emergency requiring evacuation or relocation.

Students will be provided with additional safety information during their pre-departure orientation series. For more safety tips to share with your student, click here.

Visitation

Should you wish to visit your student and our program during your personal travels abroad, you are more than welcome to tour your student’s home, enjoy a meal with the program, and experience life in the city. While you cannot stay in the house, there are several hotels, hostels, and airbnbs near our campus, and all the locations host a comprehensive train, bus, or cab system should you choose to stay further than walking distance. For more information on local attractions, restaurants, and day trips, please see our "Visitors” section of our website.

When planning your trip to visit your student, please be accommodating to your student’s schedule. Students are enrolled in a rigorous academic program and will not be able to spend unlimited free time with you during your visit. Visits during finals and midterms are very strongly discouraged, as are visits before or after our group excursions. In your planning, please recognize that many students eagerly desire to accommodate their parents' requests to visit out of loyalty and gratitude. As such, they may not always feel they can honestly share their limitations or their level of fatigue. Often this results in students feeling pressure to agree to their parents' desires to the detriment of their academic performance or personal well-being. To avoid these unintended complications, many parents choose to deviate with their student over winter/summer break after the study abroad experience concludes.

If you have any questions or would like program assistance planning the best time to visit, please contact the Study Abroad Office (studyabroad@acu.edu) or visit the Visitors section of our website.

Study Abroad holds an online parents’ meeting on August 1st for all incoming freshman parents who are curious to learn more about Study Abroad at ACU. To watch the video and see the agenda of the meeting held on August 1, 2024, click the links below. The information is nearly identical for the academic year 2025-2026.

Parents’ Meetings


Study Abroad also held an information meeting for parents and guardians during Family Weekend in September 2025. The presentation slides can be found below.


Study Abroad held an information meeting for parents and guardians with Summer 2026 outgoing study abroad students in March 2026. The Agenda for the meeting, as well as the parent-generated Q&A document, can be found below.